The District encourages the early, informal resolution of complaints at the site level whenever possible. Parents or guardians of students in the Vallejo City Unified School District are urged to discuss their concerns directly with the school site employee(s) in question.

The outline below sets forth the process for addressing a student’s academic or safety concerns and will govern communications between staff and others in the VCUSD community. If any step in the line of communication is not followed, the issue in question will be immediately referred back to the first skipped level.

Line of Communication for academics

• Student speaks with teacher (grades 6th–12th)
• Student and parent communicate with teacher
• Student and parent communicate with (academic support provider or counselor), vice-principal and teacher
• Student and parent communicate with (academic support provider or counselor), vice-principal, principal and teacher
• Student and parent communicate with District administration and site personnel as needed

Line of communication for safety concerns

• Student speaks with adult on campus (teacher, site safety supervisor, academic support provider, yard/cafeteria supervisor, office manager, mental health provider, custodian, instructional assistant) 
• Student and parent communicate with vice-principal or principal
• Student and parent communicate with District administration and site personnel as needed

Line of communication for athletic concerns

• Student/athlete speaks with coach
• Student/athlete and parent communicate with coach
• Student/athlete and parent communicate with coach and athletic director
• Student/athlete and parent communicate with coach, athletic director and principal
• Student/athlete and parent communicate with District office and site personnel as needed

If you have a concern that you would like to address, please file a complaint form using the forms below. Be sure to note which complaint form you should fill out, by reading the descriptions below.